Our returns policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we are unable to offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We do not accept returns on earrings for hygiene reasons.
Christmas Returns
Any orders made on or after 1st November can be returned until 7th January to allow additional time for the Christmas period.
Discounts
Any special discounts applied to an order will be deducted before a refund is applied. So for example if you take advantage of a multiple purchase discount, and only return one item – the discounted amount will be deducted from the refund amount.
Returns/Refunds/Exchanges
We do not offer exchanges. If you need a different item please make a separate purchase for this and return the unwanted item for a full refund.
Alfred & Co. London offer a 30 day no questions asked returns policy (apart from earrings do to hygiene reasons!) where you can receive a full refund. All we ask is that the item is returned in its original condition and unworn. If you would like to return your item, simply follow these steps: –
- Go to your account and select refund option next to your order. We will then respond to advise of the next steps.
2. If you do not have an account with us please go to the following form and raise a refund request: Refund Request.
The above steps have been designed to make the returns process as simple as possible. If you have any problems please choose the “Contact Us” option at the top of the page.
We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment – this usually takes between 3-5 working days.
Late or missing refunds; if you haven’t received a refund yet, first please ensure that you check your bank account again. Then contact your credit card company, it may take some time before your refund is officially completed by your bank – up to 5 x working days. If you’ve completed the previous steps and you still believe that you have not received your refund, please contact us using the Contact Us tab on the menu.
Who Pays For Shipping?
Shipping; You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over £25.00, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
What does my warranty cover?
All Alfred & Co. London items come with a warranty. This warranty entitles you to a one-time replacement of your jewelry piece should you experience any manufacturing defects. This includes defective chains, defective clasps, defective links or stone faults.
This warranty is made void under intentional breakage, water damage or fading due to general wear & tear. The warranty does not cover jewelry plating wearing away or fading due to general wear & tear.
Please note, we can only offer replacements of the exact same item that is damaged, we cannot replace it for another item of the same or different value unless the model originally purchased is no longer offered.
We do not cover lost items; for any warranty claims we must have the jewelry piece returned to us.
To request a replacement for a faulty item please contact us.