Our returns policy lasts 30 days (we extend this over the Christmas period please see below). If 30 days have gone by since your purchase, unfortunately we are unable to offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We do not accept returns on the following: –
- earrings for hygiene reasons;
- any jewellery item which has been engraved;
- gift wrapping
The address for any returns is as follows:-
Late Delivery
None of our delivery times are guaranteed; we will only be able to ship on a best endeavours basis as we are ultimately dependant on the courier themselves being able to meet their obligations. If you pay for next day shipping we will send it using the Royal Mail (or other courier) tracked next day service – however couriers are still unable to guarantee this. We are afraid we will be unable to refund any shipping fees if your item turns up later than expected.
🎄 Christmas Returns 🎄
Any orders made on or after 1st December can be returned until 8th January to allow additional time for the Christmas period.
Discounts
Any special discounts applied to an order will be deducted before a refund is applied. So for example if you take advantage of a multiple purchase discount, and only return one item – the discounted amount will be deducted from the refund amount.
Returns/Refunds/Exchanges
Alfred & Co. London offer a 30 day no questions asked returns policy (excluding earrings do to hygiene reasons & engraved jewellery – both of which we do not accept returns) where you can receive a full refund. All we ask is that the item is returned in its original condition and unworn. If you would like to return your item, simply follow these steps: –
- Go to your account and select either the refund option next to your order. We will then respond to advise of the next steps.
- Exchanges; we do not offer the option to exchange your order. If you need a different item our advice is to make a separate purchase for this item and return the unwanted item for a full refund.
- If you do not have an account with us please go to the following form and raise a refund request: Refund Request.
The above steps have been designed to make the returns process as simple as possible. If you have any problems please choose the “Contact Us” option at the top of the page.
We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment – this usually takes between 3-5 working days.
Late or missing refunds; if you haven’t received a refund yet, first please ensure that you check your bank account again. Then contact your credit card company, it may take some time before your refund is officially completed by your bank – up to 5 x working days. If you’ve completed the previous steps and you still believe that you have not received your refund, please contact us using the Contact Us tab on the menu.
If you have received a replacement item and wish to return this then both the replacement and the original item being replaced needs to be returned to Alfred & Co. London.
Who Pays For Shipping?
Shipping; we offer a free delivery option with purchases in the UK, but the customer will be responsible for paying for their own courier costs for returning an item – this includes faulty items. Shipping costs are non-refundable. If you are shipping an item over £25.00, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Please ensure that you only use Royal Mail as the courier to return your unwanted item – we are unable to accept returns from any other couriers.
What does my warranty cover?
All Alfred & Co. London items come with a warranty. This warranty entitles you to a one-time replacement of your jewellery piece should you experience any manufacturing defects. This includes defective chains, defective clasps, defective links or stone faults.
This warranty is made void under intentional breakage, water damage or fading due to general wear & tear. The warranty does not cover jewellery plating wearing away or fading due to general wear & tear. With gold plated pieces of jewellery you can usually see the base metal where links interconnect – this is common and to be expected with plated jewellery – our warranty does not cover this. Please note, we can only offer replacements of the exact same item that is damaged, we cannot replace it for another item of the same or different value unless the model originally purchased is no longer offered.
Engraved Jewellery
We cannot accept returns on any engraved pieces of jewellery. By taking our engraved service you accept that 100% perfection can never be achieved and that it is a service provided on a reasonable endeavours basis. The text used and alignment of the engraving is ultimately down to Alfred & Co. London and by opting to have your jewellery engraved by us you agree to this and accept that there can be differences to what you requested and/or expected. We can never guarantee that text will be perfectly centred or aligned.
We do not cover lost items; for any warranty claims we must have the jewellery piece returned to us.
To request a replacement for a faulty item please contact us.